FMCSA Relaunches Safety Complaint Center With New Categories
FMCSA announced Friday that it has launched an enhanced version of its public complaint system, now called the FMCSA Complaint Center. The agency said the update is part of the Department of Transportation's Pro-Trucker Package, which Transportation Secretary Sean Duffy unveiled in June 2025 to carry out Executive Order 14286, "Enforcing Commonsense Rules of the Road for America's Truck Drivers."
The platform, formerly the National Consumer Complaint Database, now covers more categories: property brokers, Entry-Level Driver Training and Training Provider Registry issues, intermodal equipment providers, and registration-related fraud and identity theft. FMCSA also folded Medical Review Officer and Substance Abuse Professional complaints into a new Drug and Alcohol Service Agents category, and replaced "consumer" language with "general public" to reflect who can file.
FMCSA said it overhauled the website, submission form and search tool. The agency noted that filing a complaint does not automatically trigger an investigation, enforcement action or penalty, and that complainants do not need every detail before submitting. Complaints can be filed online at complaint.fmcsa.dot.gov or by phone at 1-888-368-7238, weekdays 8 a.m. to 8 p.m. Eastern.
What's next
- Watch for FMCSA enforcement data or investigations that reference complaints filed through the new broker and training-provider categories.
- No comment period or effective date was announced; the system is already live.
All sources
- Press release: FMCSA Enhances Complaint Center to Strengthen Trucking Safety and Accountability — FMCSA Newsroom, 2026-11-06
